Refund policy
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, you may try on your item, but it must be in the same condition that you received it. A returned item must be in the original packaging and in the same condition as you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before coordinating with us.
There are certain situations where only partial refunds are granted (if applicable)
- If an item is not in its original condition, is damaged, or missing parts for reasons not due to our error
- If an item is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed after our approval, and a credit will automatically be applied to your credit card or your original payment method within 30 days or less.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please get in touch with us at info@cocochobaby.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to: info@cocochobaby.com and after our approval, send your item to:
4520 Jubilo Drive, Tarzana , Ca 91356, US.
Shipping
To return your product, you should first email us to: info@cocochobaby.com and after our approval send your product to:
4520 Jubilo Drive, Tarzana , Ca 91356, US.
Please consider using a trackable shipping service or purchasing shipping insurance. We will not refund or exchange your item if it would get lost.
You will be responsible for paying the shipping costs for your returned item. Shipping costs are non-refundable. If we will pay for the shipping of the returned item, the cost will be deducted from your refund.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, you may try on your item, but it must be in the same condition that you received it. A returned item must be in the original packaging and in the same condition as you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before coordinating with us.
There are certain situations where only partial refunds are granted (if applicable)
- If an item is not in its original condition, is damaged, or missing parts for reasons not due to our error
- If an item is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed after our approval, and a credit will automatically be applied to your credit card or your original payment method within 30 days or less.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please get in touch with us at info@cocochobaby.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email to: info@cocochobaby.com and after our approval, send your item to:
4520 Jubilo Drive, Tarzana , Ca 91356, US.
Shipping
To return your product, you should first email us to: info@cocochobaby.com and after our approval send your product to:
4520 Jubilo Drive, Tarzana , Ca 91356, US.
Please consider using a trackable shipping service or purchasing shipping insurance. We will not refund or exchange your item if it would get lost.
You will be responsible for paying the shipping costs for your returned item. Shipping costs are non-refundable. If we will pay for the shipping of the returned item, the cost will be deducted from your refund.
30 Pinkas st., Tel-Aviv 6266114, ISRAEL
+972-3-796-3080